Terms & Conditions

By accessing the VelenaTech website or commissioning custom digital services—including website development, software engineering, mobile applications, AI solutions, and business automation—you agree to be bound by these Terms and Conditions. These terms form a legally binding agreement between VelenaTech ('Studio', 'we', 'us') and the purchasing entity or individual ('Client', 'you').

• All formal engagements begin following written project scope approval or execution of an authorized service agreement.
• Work commences only after the receipt of the initial agreed project commitment deposit.
• Any supplementary requests outside the initial scope will be documented and billed via separate written change orders.

VelenaTech delivers bespoke technology services tailored to specific business objectives. Delivery timelines are estimates calculated in good faith and depend upon timely receipt of client assets, feedback, and necessary third-party API credentials.

• The client agrees to provide designated feedback rounds within five business days to maintain active development velocity.
• Project staging environments are hosted on dedicated infrastructure for review prior to production deployment.
• Final system launch or transfer of credentials occurs upon receipt of final milestone settlement.

From time to time, VelenaTech presents tailored entry packages designed to assist businesses with comprehensive technology setups under unified pricing frameworks.

• The Business Launch Package is a structured bundle covering website architecture, foundational automation, and launch consulting.
• Package terms, promotional pricing, and inclusion tiers are non-transferable and subject to availability during scheduling periods.
• VelenaTech reserves the right to modify or conclude the Business Launch Package promotion with advance notice on this page.

Upon full and final payment of all project fees, VelenaTech assigns to the client all right, title, and interest in the custom deliverables, custom codebases, and visual designs created specifically for the project.

• VelenaTech retains ownership of pre-existing studio libraries, internal scaffolding, utility tools, and reusable core scripts.
• The client warrants that all copy, imagery, brand assets, and data supplied for integration do not infringe upon any third-party copyrights.
• VelenaTech reserves the right to display non-confidential project deliverables in studio portfolios and case studies unless restricted by an explicit non-disclosure agreement.

Payment obligations are structured across project milestones established in the formal proposal. Invoices are issued electronically and are payable within fourteen calendar days from the invoice date.

• Late balances past thirty days may incur administrative interest at 1.5% per month or the maximum permissible by law.
• Third-party expenses—including cloud hosting fees, software licenses, domain registries, and paid API endpoints—are the client's direct responsibility.
• All service fees are quoted and processed in Australian Dollars (AUD) unless explicitly stated otherwise in the project agreement.

VelenaTech guarantees that custom solutions will be delivered in accordance with accepted professional software standards. However, technology operates in dynamic external environments and services are provided without warranties of uninterrupted uptime.

• To the maximum extent permitted by law, VelenaTech's aggregate liability for any claim arising from this agreement shall not exceed the total fees paid by the client under the applicable statement of work.
• VelenaTech shall not be held liable for indirect, incidental, punitive, or consequential damages, including loss of business revenue or system downtime caused by third-party infrastructure.
• Clients receive a standard thirty-day post-launch warranty period for resolution of code defects directly attributable to original scope specifications.

These terms and conditions are governed by and construed in accordance with the laws of Western Australia. Both parties commit to resolving any operational disagreements through good-faith mutual discussions before seeking formal legal arbitration in Perth, Western Australia.